Turning your book into a reality

Privacy Policy

Mereo Books and Memoirs Publishing is committed to ensuring that your privacy is protected. This privacy policy explains how we use the information we collect about you, how you can instruct us if you prefer to limit the use of that information and procedures that we have in place to safeguard your privacy.

The information we collect and how we use it

When you order a book or a service from us we need to know your full name, postal address, e-mail address, shipping address and telephone number. We gather this information to allow us to process your order/subscription/service, process any orders you may make and deal with your payment. The relevant information is then used by us or our agents to provide you with the product you ordered or statements of your account and to communicate with you on any matter relating to the conduct of your account and the provision of our service to you in general.

We may also use aggregated information and statistics for the purposes of monitoring website usage in order to help us develop the website and our services and may provide such aggregated information to third parties. These statistics will not include information that can be used to identify you as an individual.

From time to time we may provide your information to our customer service agencies for research and analysis purposes so that we can monitor and improve the services we provide. We or our agents may contact you by post, e-mail or telephone to ask you for your feedback and comments on our services and products. We may also wish to provide you with information about special features of our website or any other service or products we think may be of interest to you.

Online payments

We use PayPal as a payment system to bill our users for the services that we provide and books that we sell. PayPal do not retain, share, store or use personally identifiable information for any purpose other than to ensure correct payments and billings.


Every user can have an account which is protected by ID or Customer number and password verification. We store account information in a secure fashion and our support staff do not have access to this information. If you choose not to have an account, your details are still secure.

Our use of cookies and other information gathering technologies

A cookie is a small file containing information about your web site usage session. We may use it for research or to improve our site and the services we offer you, check the user’s qualifications for registration, or to bill the user for products or services. We will ask you if you want us to use the information you provide to continue contact with you either via e-mail or postal mail (for example, to send you information or special offers, or for other marketing purposes). In addition we also use embedded code within the site to gather non-personal data regarding the visitors to our site. This information provides general and not personal statistical data about the numbers of visitors, countries of origin, hits per page and operating systems used by visitors to our website.

How we protect your information

The internet is not a secure medium. However we have put in place various security procedures as set out in this policy.
– Your information is hosted on secure servers protected by a firewall and virus software which is kept up to date
– You communicate with your accounts via secure 128bit industry standard encryption technology
– All customer accounts are protected by your ID or customer number and postcode.
However, it is your (the customer’s) responsibility to:-
1   Protect against any unauthorised access to your personal registration details
2    Log off from the registered users only area of the website when not using your machine
3    Ensure against other users accessing the registered users area of the website via your machine while you are logged into the registered users area of the website

Credit Card information. 

We use PayPal who operate a secure server system, to process our credit and debit card payments. They encrypt all credit or debit card information and authorise payment directly. This means that your credit card details are never revealed to us. PayPal may transfer, process and hold your credit card information in countries either within or outside the European Economic Area in connection with performing their duties. To see the PayPal Privacy Policy please click here. PayPal will always keep your information confidential. The internal procedures of their Data Controller cover the storage, access and disclosure of your information.

Updating your details

If any of the information that you have provided to Mereo Books changes, for example if you change your e-mail address, name or payment details or if you wish to cancel your registration, please let us know the up to date information by updating your details on our website by going to Author login on the home page, log in and change your details.

Your consent

When submitting your information you consent to the use of that information as set out in this policy. If we change our privacy policy we will post the changes on this page, and may place notices on other pages of the website, so that you may be aware of the information we collect and how we use it at all times. Continued use of the service will signify that you agree to any such changes. Owing to the global nature of the Internet infrastructure, the information you provide may be transferred in transit to countries outside the European Economic Area that do not have similar protections in place regarding your data and its use as set out in this policy. However, we have taken the steps outlined above to try to improve the security of your information. By submitting your information you consent to these transfers.

How to contact Mereo Books and Memoirs Publishing 

We welcome your views about our website and our privacy policy. If you would like to contact us with any queries or comments please go to the Contact us page on the online shopping site

Links to third party sites 

Mereo Books website contains links to other sites and is in no way responsible for the privacy practices or content of those sites.